Case study / Municipal website
Making city services easier to access.
The Newark Department of Public Works website, a public site that brings resident services and department information into one place.
Project overview
From scattered information to one clear starting point.
Tech Teki developed a public-facing Department of Public Works website that organizes essential resident services and information in one location.
The challenge
Public Works information spans many service types, schedules and resident requests. The department needed a clearer way for people to find guidance and start a service request without unnecessary friction.
The solution
The website organizes collection, recycling, parks and grounds, street maintenance and reporting information, with digital forms that give residents a structured way to submit a request instead of relying on phone calls and email.
Pickups, problem reports and service centers one tap from the home page.
Digital forms replace unstructured calls and emails.
Key features
- Resident service information and guidance
- Collection and department schedules
- Digital request and report forms
- Mobile-friendly access to key resources
Your next step
TAKE CONTROL OF YOUR TECH.
Need a website that connects residents or customers with real services? Talk to Tech Teki.